Terms of Service | Yalla Cozy

1. Acceptance of Terms

By accessing or using the Yalla Cozy platform, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you may not access or use the platform.

2. Booking and Payments

When you book a stay on Yalla Cozy, you agree to pay the accommodation rate, host-set cleaning charges, applicable taxes, and optional add-ons shown in the final quote. Guests do not pay a Yalla Cozy platform service fee. Payments are handled by our payment providers.

3. Accounts and eligibility

You must be at least 18 years old and provide accurate account information. You are responsible for protecting your login credentials. We may require identity or host verification before enabling selected hosting, financial, or trust-and-safety features.

4. Host responsibilities

Hosts must keep their listing, availability, pricing, photographs, capacity, house rules, permits, safety information, and contact details accurate. Hosts are responsible for determining and meeting the laws, building rules, insurance, tax, licensing, and safety requirements that apply to their listing.

5. Cancellations and changes

The cancellation policy shown in the booking snapshot governs the reservation. Refund eligibility is evaluated against that snapshot and completed only after verified provider processing. Date changes require a fresh quote, the required acceptance, and any necessary settlement before they take effect.

6. Trust and safety

We take trust and safety seriously. Users are expected to maintain accurate profiles and adhere to house rules. Yalla Cozy reserves the right to suspend or terminate accounts that violate our community standards or engage in fraudulent activity.

7. Dispute resolution

Any disputes between guests and hosts should first be attempted to be resolved directly. If an agreement cannot be reached, either party may escalate the issue to Yalla Cozy Support, which will mediate the dispute based on provided evidence.