Select the booking
Use the exact trip rather than a general report. Cross-account access is denied, and support cannot act on a booking you do not belong to.
Resolution Center
Start from the booking record.
Booking-related cancellations, refunds, damage claims, and service concerns need a verified trip and documented evidence.
Describe the requested outcome
Explain what happened, when it happened, what you already tried, and whether you are requesting rebooking help, a refund review, a damage review, or another remedy.
Attach reliable evidence
Use original photos, receipts, and platform messages. Attachments must pass validation and scanning before staff can rely on them.