Guest cancellation
Open the trip, request a current cancellation preview, and review the refund components before confirming. Refund execution waits for verified provider processing.
Booking policies
Know the cancellation terms before you book.
Each published stay declares a cancellation policy. Your booking snapshot—not later listing edits—governs the preview shown for your trip.
Host cancellation
Hosts must give a recorded reason. Yalla Cozy may assist affected guests with communication and rebooking options; consequences depend on the circumstances and policy.
Date changes
A changed stay is re-quoted against current availability and pricing and requires the appropriate acceptance before it becomes effective.