Privacy Policy

1. Introduction

Welcome to Yalla Cozy. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Payment Data: includes provider transaction identifiers, payment status, refunds, and payout details; Yalla Cozy does not store raw payment-card numbers.
• Transaction Data: includes details about payments to and from you and other details of stays you have booked with us.

3. Usage and device information

When you use the platform, we may collect IP address and device information, browser type, language preferences, pages and searches, approximate location where you use map features, and cookies or similar technologies. We use this information to operate, secure, measure, and improve the platform.

4. How we use your personal data

We use personal data to facilitate bookings and payments, verify identity where required, send transactional notifications, provide support, prevent fraud, enforce our terms, and improve the service. We only use personal data where permitted by applicable law.

5. Payments and communications

Payment providers process payment credentials. Yalla Cozy does not store raw card numbers. Booking messages may be retained to provide the service, support a dispute, enforce trust-and-safety rules, and meet legal obligations.

6. Your choices

You can update selected account information in your account settings and may contact support with privacy questions or requests. Some data must be retained where needed for bookings, payments, safety, fraud prevention, or legal compliance.